Maintenance & Managed Services for Commercial Security and Network Systems

Engineered Maintenance Coverage for Commercial Environments

Each plan sets how much we do when a camera, recorder or door controller stops working. Coverage applies only to equipment listed in your agreement after an eligibility and compatibility review.

Monitor

Automated health checks on compatible devices, a weekly System Health Report, critical issue alerts under your notification policy, an incident and service log, and basic system documentation with maintenance recommendations. It suits smaller sites wanting visibility, without recovery or technician time.

Recover

Everything in Monitor, plus predefined recovery steps on supported hardware, approved by you in advance: re-poll, service restart, device or recorder reboot, gateway restart or PoE power cycle. A restart can briefly interrupt the device involved, and we log each attempt with its outcome. Technician support and site visits stay outside this plan.

Managed Care

A person behind the automation: monitoring, approved recovery and a contracted allowance of remote technician time that resets every quarter, with no on-site time. Basic asset enrollment may be part of onboarding, and the Annual System Review is advisory rather than a certification. It suits associations and offices wanting hands-off support.

Priority Care

For sites where a long outage causes real trouble: everything in Managed Care plus contracted on-site technician time. On month-to-month agreements, on-site time is earned gradually over the first months. Emergency and after-hours service is never included in a plan and is billed separately; Priority Care members get priority access to that schedule when a technician is available.

All plan support, response targets and scheduling follow our published business hours. Higher plans carry faster targets, meaning acknowledgment, triage and start of service, not a repair or restoration time, and those targets may be suspended or extended during hurricanes, declared emergencies or widespread outages. Agreements run 12 months or month to month. Included allowances are labor only and do not roll over, parts and equipment are billed separately, and no plan replaces a manufacturer warranty. New equipment, expansions, lifts, permits and third-party licenses fall outside every plan. Maintenance is not a promise of security, constant operation or protection from network threats.

What Monitoring Means, and What It Does Not

Monitoring, in every plan we sell, means automated system-health checks of your equipment. No plan includes continuous human video monitoring or live viewing, alarm verification, police notification or guard services. Checking recording status also does not store or back up footage: what you can retrieve depends on the system's own retention, and archive or cloud backup is a separate custom service. Remote door unlocks follow an approved procedure with designated contacts.

Optional Add-On Services

Add-ons are open to plan members and to customers without a plan. Each one runs from an accepted quote or work order, and parts, lifts, permits and repairs are separate.

LTE Connectivity & Remote Access

Gatehouses, pool buildings and entrance poles often lack dependable wired internet. We offer cellular service in two distinct forms:

Both offers depend on carrier coverage and signal, and neither promises speed or uninterrupted service. The line serves the designated system only, with no guest, resident or office internet, and the LTE equipment remains Data Pro property.